美国客户服务代表的就业市场

目前在美国估计有2,784,500名客户服务代表。预计2016年至2026年的客户服务代表性就业市场预计将增长4.9％。

客户服务代表有多能力？

万博全站端appCareereExplorer汇率客户服务代表具有携带率的评级，这意味着该职业生涯应为可预见的未来提供巨大的就业机会。在未来10年内，预计美国将需要143,800名客户服务代表。该号码基于136,300名额外的客户服务代表，并退休了7,500名现有客户服务代表。

客户服务代表是否有需求？

预计可预见的未来将为客户服务代表的就业机会和需求将大幅增长。这在很大程度上是若干行业的扩展，操作电话或客户联系中心，以整合销售和服务功能。虽然一些公司越来越多地使用在线自我服务或互动系统，但是在不与代表的情况下，许多基于互联网和其他公司依赖于其呼叫中心代表的呼叫中心代表来激活此类物品作为地址更改和计费程序，以便管理更加复杂问题，包括客户销售，服务，忠诚度和退款。因此，雇主可能会寻求聘请高中教育的代表。虽然技术正在为当地商业市场以外的呼叫中心进行可行和成本效益，但消费者越来越多地对雇用国内人力的公司表示忠诚。认识到任何竞争优势增加客户的重要性，并强调客户关系，公司正在回应这一客户偏好。这在金融服务业和通信和公用事业部门尤其如此。考虑到与这些职位相关的薪水更高，金融和保险领域的客户服务业职位竞争预计将特别强劲。虽然技术在这些行业的脾气暴躁中，但它也创造了新的机会。 Online banking, for instance, has reduced the need for telephone banking; but it has led to a greater need for customer service representatives who assist users with banking websites. Across all industries, job seekers in customer service who are bilingual typically enjoy better prospects. Numerous and ongoing openings tend to result from the need to replace workers who leave the occupation. Replacement needs are typically significant in this large occupation which employs many young people who eventually transfer to other jobs. As many call centres remain open for extended hours per day, the occupation is well suited to job seekers who prefer flexible work schedules or part-time employment. Another positive of the customer service field is that it is not as vulnerable to layoffs as some other sectors. Economic downturns may impact the degree to which customers make purchases or invest their money, but they generally continue to have service needs regarding their accounts and customer profiles. Customer service roles are frequently excellent stepping stones to more responsible supervisory or management positions, in which the knowledge gained from interacting directly with customers regarding products or services often proves to be indispensable.

客户服务代表的供应是什么？

客户服务代表行业集中在德克萨斯州，佛罗里达州，加利福尼亚州

客户服务代表就业市场